--- title: Arrivals --- [ Micro Credentials ](https://www.cisabroad.com/academics/micro-credentials/?hsLang=en) Table of Contents: [How to use this guide](https://go.sorrento.cisabroad.com/how-to-use-this-guide?hsLang=en) Before You Go [Tips for booking your Flight](https://go.sorrento.cisabroad.com/how-to-submit-your-flight-information?hsLang=en#jump) [Health & Wellness Check](https://go.sorrento.cisabroad.com/health-wellness-check-1?hsLang=en#jump) [Passports, Visas, and Immigration Rules](https://go.sorrento.cisabroad.com/requirements?hsLang=en#jump) [Packing](https://go.sorrento.cisabroad.com/packing-tips?hsLang=en#jump) [Cellphones](https://go.sorrento.cisabroad.com/communications?hsLang=en#jump) [Money](https://go.sorrento.cisabroad.com/money?hsLang=en#jump) [Budget Predictor](https://go.sorrento.cisabroad.com/budget-predictor?hsLang=en#jump) [Apply for a Micro-Credential](https://go.sorrento.cisabroad.com/apply-for-a-micro-credential?hsLang=en#jump) Program Information [Introduction](https://go.sorrento.cisabroad.com?hsLang=en#jump) [Staff](https://go.sorrento.cisabroad.com/staff?hsLang=en#jump) [Communication with Staff](https://go.sorrento.cisabroad.com/communication-with-staff?hsLang=en#jump) [Academics](https://go.sorrento.cisabroad.com/universities?hsLang=en#jump) [Housing](https://go.sorrento.cisabroad.com/housing?hsLang=en#jump) [CIS Abroad Activities](https://go.sorrento.cisabroad.com/activities?hsLang=en#jump) [Arrival Instructions](https://go.sorrento.cisabroad.com/arrival?hsLang=en#jump) [Evaluations](https://go.sorrento.cisabroad.com/evaluations?hsLang=en#jump) Country / City Information [Cultural Differences](https://go.sorrento.cisabroad.com/cultural-differences?hsLang=en#jump) [Working Culture](https://go.sorrento.cisabroad.com/working-culture?hsLang=en#jump) [Diversity Abroad](https://go.sorrento.cisabroad.com/diversity-abroad?hsLang=en#jump) [How to Move Around](https://go.sorrento.cisabroad.com/moving-around?hsLang=en#jump) [Things to do on your own](https://go.sorrento.cisabroad.com/explore?hsLang=en#jump) [Sustainability Tips](https://go.sorrento.cisabroad.com/sustainability?hsLang=en#jump) [Mailing Instructions](https://go.sorrento.cisabroad.com/mailing-instructions?hsLang=en#jump) [Shopping](https://go.sorrento.cisabroad.com/shopping-sorrento?hsLang=en#jump) Emergencies, Health & Safety [In Case of Emergency](https://go.sorrento.cisabroad.com/emergency-numbers?hsLang=en#jump) [Culture Shock](https://go.sorrento.cisabroad.com/cultural-shock?hsLang=en#jump) [Health insurance](https://go.sorrento.cisabroad.com/health-insurance?hsLang=en#jump) [Health Onsite](https://go.sorrento.cisabroad.com/health?hsLang=en#jump) [Safety Onsite](https://go.sorrento.cisabroad.com/safety?hsLang=en#jump) [Code of Conduct](https://go.sorrento.cisabroad.com/code-of-conduct?hsLang=en#jump) [Independent Travel Form](https://go.sorrento.cisabroad.com/independent-travel-form?hsLang=en#jump) [Voting From Abroad](https://go.sorrento.cisabroad.com/voting-from-abroad?hsLang=en) Student Hub Links: [ Micro Credentials ](https://www.cisabroad.com/academics/micro-credentials/?hsLang=en) # Welcome to Sorrento [ How to use this guide ](https://go.sorrento.cisabroad.com/how-to-use-this-guide?hsLang=en#jump) Before You Go [ Tips for booking your Flight ](https://go.sorrento.cisabroad.com/how-to-submit-your-flight-information?hsLang=en#jump) [ Health & Wellness Check ](https://go.sorrento.cisabroad.com/health-wellness-check-1?hsLang=en#jump) [ Passports, Visas, and Immigration Rules ](https://go.sorrento.cisabroad.com/requirements?hsLang=en#jump) [ Packing ](https://go.sorrento.cisabroad.com/packing-tips?hsLang=en#jump) [ Cellphones ](https://go.sorrento.cisabroad.com/communications?hsLang=en#jump) [ Money ](https://go.sorrento.cisabroad.com/money?hsLang=en#jump) [ Budget Predictor ](https://go.sorrento.cisabroad.com/budget-predictor?hsLang=en#jump) [ Apply for a Micro-Credential ](https://go.sorrento.cisabroad.com/apply-for-a-micro-credential?hsLang=en#jump) Program Information [ Introduction ](https://go.sorrento.cisabroad.com?hsLang=en#jump) [ Staff ](https://go.sorrento.cisabroad.com/staff?hsLang=en#jump) [ Communication with Staff ](https://go.sorrento.cisabroad.com/communication-with-staff?hsLang=en#jump) [ Academics ](https://go.sorrento.cisabroad.com/universities?hsLang=en#jump) [ Housing ](https://go.sorrento.cisabroad.com/housing?hsLang=en#jump) [ CIS Abroad Activities ](https://go.sorrento.cisabroad.com/activities?hsLang=en#jump) [ Arrival Instructions ](https://go.sorrento.cisabroad.com/arrival?hsLang=en#jump) [ Evaluations ](https://go.sorrento.cisabroad.com/evaluations?hsLang=en#jump) Country / City Information [ Cultural Differences ](https://go.sorrento.cisabroad.com/cultural-differences?hsLang=en#jump) [ Working Culture ](https://go.sorrento.cisabroad.com/working-culture?hsLang=en#jump) [ Diversity Abroad ](https://go.sorrento.cisabroad.com/diversity-abroad?hsLang=en#jump) [ How to Move Around ](https://go.sorrento.cisabroad.com/moving-around?hsLang=en#jump) [ Things to do on your own ](https://go.sorrento.cisabroad.com/explore?hsLang=en#jump) [ Sustainability Tips ](https://go.sorrento.cisabroad.com/sustainability?hsLang=en#jump) [ Mailing Instructions ](https://go.sorrento.cisabroad.com/mailing-instructions?hsLang=en#jump) [ Shopping ](https://go.sorrento.cisabroad.com/shopping-sorrento?hsLang=en#jump) Emergencies, Health & Safety [ In Case of Emergency ](https://go.sorrento.cisabroad.com/emergency-numbers?hsLang=en#jump) [ Culture Shock ](https://go.sorrento.cisabroad.com/cultural-shock?hsLang=en#jump) [ Health insurance ](https://go.sorrento.cisabroad.com/health-insurance?hsLang=en#jump) [ Health Onsite ](https://go.sorrento.cisabroad.com/health?hsLang=en#jump) [ Safety Onsite ](https://go.sorrento.cisabroad.com/safety?hsLang=en#jump) [ Code of Conduct ](https://go.sorrento.cisabroad.com/code-of-conduct?hsLang=en#jump) [ Independent Travel Form ](https://go.sorrento.cisabroad.com/independent-travel-form?hsLang=en#jump) [ Voting From Abroad ](https://go.sorrento.cisabroad.com/voting-from-abroad?hsLang=en#jump) # Arrivals  ## Airport Pick Up ### What To Expect On arrival day, you will be met at the Naples Copadichino Airport  between 9am and 5pm. Sant’Anna staff will be at the airport by the info desk inside the Exit area, wearing a blue Sant’Anna t-shirt to greet students and direct them to their driver. The driver will take you to your accommodation where you will meet the landlord that will check you into your apartment / accommodation. ## **WHAT TO DO IF: ***The unexpected happens* ### **YOU MISS A FLIGHT OR HAVE A DELAY** If you miss your flight or a connection, do not panic! First, go to the ticket counter for the airline that issued your ticket to make the next available flight arrangements. If you miss a flight or there is a delay, send Sant’Anna a WhatsApp message at +39 333 3291891. Ensure that they have received your message and have responded to it. ### **YOUR LUGGAGE GETS LOST** If the airline has misplaced your luggage, you must first file a lost baggage report with the airline *before* exiting customs. Once you have done this, you should exit the customs area and look for Thomas in the arrivals gate. You ***must*** complete the lost baggage report before exiting customs. Make sure the address on the form is as follows so delayed suitcases will be delivered to the Sant’Anna Institute.  YOUR NAME C/O Sant’Anna Institute Via Marina Grande, 16 80067 SORRENTO (NA), Italy Ph. +39 081 807 5599 ## **Arriving outside the pick up window?** If you are checking in on your own, please make sure you have received by Sant’Anna staff all details on how to meet the landlord that will check you in your new accommodation. ## Important Numbers for Arrival Day **Sant’Anna Emergency Line (24/7):  **+39 333 3291891 **Sant’Anna Institute Address**:  Via Marina Grande, 16, 80067 SORRENTO   **Angelo D'Esposito, CIS Abroad Sorrento Site Director** Email: adesposito@cisabroadonsite.com Phone: +39 333 777 9699   **CIS Abroad Emergency: ** Phone: +1 413 210 7091 Email: [emergency@cisabroad.com](mailto:emergency@cisabroad.com)   [Previous Chapter CIS Abroad Activities ](https://go.sorrento.cisabroad.com/activities?hsLang=en#jump) [Next Chapter Evaluations ](https://go.sorrento.cisabroad.com/evaluations?hsLang=en#jump) We’re Here to help: +1-877-617-9090 Copyright © 2023 Center for International Studies | Legal